- Client
- CCI Pakistan
- Industry
- Public service
- Type
- Multi-team web application
- Technology
- Web application
Overview
CCI Pakistan received complaints from many places, and several teams (head office, distributors, vendors and technicians) all had to work on the same cases without losing track of them.
The challenge
- 01
Complaints arrived from many places
- 02
Several teams needed their own view of the same cases
- 03
Managers could not easily see where cases were stuck
Our approach
We gave each team its own login and screens, added bulk upload from Excel, and moved every complaint through clear stages from received to resolved.
What we delivered
- Separate accounts and screens for each team
- Bulk upload of complaints from Excel
- Approval, assignment and resolve forms for technicians
- Distributor feedback, technician summaries, dashboards and exports
The outcome
Every complaint has an owner and a clear status, so managers can see where cases are stuck and export the data they need for reporting.
- Nothing falls through the cracks
- Clear ownership of every complaint
- Faster resolution
- Easy reporting and exports
See everything Complaints Management System includes
The full feature list, how it works and answers to common questions.
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