Overview
What Complaints Management System does for your business
Complaints Management System lets an organization receive, check, assign and resolve complaints from start to finish. Different teams and roles, such as head office, distributors, vendors and technicians, each log in to their own screens. It was deployed with CCI Pakistan for real, day-to-day use.
Every complaint moves through clear stages, from received and matched to approved, assigned and resolved, so nothing is forgotten and managers can see where cases are stuck.
Highlights
The main things Complaints Management System does
The essentials at a glance. The complete list is further down the page.
Receiving & checking
See received complaints, check whether they match records, and approve or reject them.
Bulk upload from Excel
Upload many complaints at once from an Excel file instead of typing them one by one.
Assignment & resolution
Assign complaints to vendors and technicians, who fill in a resolve form when the job is done.
Status & history
Follow recent and resolved complaints, and look back at the full history of any case.
Distributor feedback
Collect feedback from distributors, with pending and completed feedback lists.
Reports & exports
Dashboards and reports for each team, with complaint data you can export.
How it works
From first use to daily routine
- 01
Receive the complaint
Complaints arrive one by one or in bulk from an Excel file.
- 02
Check and approve
Each complaint is matched against records and approved or rejected.
- 03
Assign and resolve
A vendor or technician handles it and fills in the resolve form.
- 04
Review and report
Managers review history, feedback and reports.
Complete feature list
Everything Complaints Management System can do
Grouped by job, so you can find what you care about. Use the list on the left to jump to a section.
Receiving & approval
Where every complaint starts.
- Received complaints
- Matched complaints
- Not-approved complaints
- Master data
- Upload complaints from Excel
- Direct complaints
Handling & resolution
Getting each complaint solved and recorded.
- Assign to vendors and technicians
- Resolve form for the finished job
- Recent and recently resolved complaints
- Complete complaint history
Distributors & feedback
Hear back from the people on the ground.
- Distributor accounts and list
- Pending feedback
- Feedback history
Vendors & technicians
Manage the people who do the work.
- Vendor accounts
- Technician summary
- Summary lists
- Change password
Materials
Keep parts and prices consistent.
- Material codes
- Material rates
Reports & administration
See the bigger picture and control access.
- Dashboards for each team
- Export complaint data
- Advanced filters and search
- User accounts and roles
- Profile and sign-in
01
The challenge
Complaints arriving from many places are hard to track. Cases stall without an owner, and there is no clear view of how teams are performing.
02
Our solution
A single system captures every complaint, moves it through approval and assignment, and records the resolution, with a separate view for each team.
03
The outcome
Complete visibility, accountable handling and data to improve how issues are resolved. Deployed with CCI Pakistan.
Industry
Deployed with CCI Pakistan
Focus areas
Open · In progress · Resolved
Delivery
Secure cloud platform
Support
Ongoing updates
How we deliver
- 01
Discover
We learn your workflow and goals.
- 02
Build
We design and develop the system around them.
- 03
Deploy
We launch it securely on the cloud.
- 04
Support
We keep improving it with you.
FAQ
Common questions
Anything else you want to know? Ask us and we will walk you through it.
Contact usWho is using it today?
The system has been deployed with CCI Pakistan for real, day-to-day complaint handling.
Can many complaints be added at once?
Yes. Complaints can be uploaded from an Excel file instead of being typed one by one.
Can it be customised for my business?
Yes. We can adapt workflows, fields and reports to match the way your business actually works.
Can I see it before deciding?
Yes. Request a demo and we will walk you through the system using your own scenarios.
Is support included?
Yes. CodingHub provides ongoing support and updates after your system goes live.
